Some of the issues the investigation found included the functionality of the application, the sufficiency of the program’s language translations, and the “equity of appointment distribution.” This meant users experienced frequent crashes of the system, error messages, and language barriers.
The Department of Homeland Security’s (DHS) Office of the Inspector General on Wednesday revealed that the U.S. Customs and Border Protection (CBP) did not adequately prepare for the risks that came with its latest immigration program.
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